PRIVACY POLICY

Identity and Contact Details

Structural Surveys Ltd is a specialist engineering consultancy based across the North of England and is the data controller for the purpose of the General Data Protection Regulation 2016/679 and country specific data protection laws.

The Head office is based at The Innovation Centre, Sci Tech Daresbury, Keckwick Lane, Daresbury, WA4 4FS

Tel: 0333 3554920

Data Protection Representative Contact Details

The Data Protection Representative at Structural Surveys Ltd can be contacted by sending an email to: [email protected]

Definitions

‘Personal Data’ shall mean any information relating to an identified or identifiable natural person (Data Subject); an identifiable person who can be identified, directly or indirectly, in particular by reference to an identification number or to other
factors or reference points.

What information Structural Surveys Collects

Structural Surveys collect Personal Data from:

  • Candidates that wish to work for Structural Surveys
  • Employees
  • Prospective Customers
  • Customers
  • Suppliers

We may also ask you to complete surveys that we use for research or customer service purposes, although you do not have to respond to them.

Purpose of Processing

Structural Surveys Ltd is a specialist engineering consultancy based across the North of England. Personal Data provided may be stored on Structural Surveys Ltd databases in order to perform services more efficiently, provide structural
engineering services and maintain their records.

If a customer has requested a quote for services from Structural Surveys, details of the customer will be held on file to process into a confirmed booking. If the customer decides not to proceed with the booking then the information will be held
on Structural Surveys database for 12 months. Then it will be removed if no further contact has been made.

If a customer proceeds with a booking then their personal data will be held on our database, required by law for legal purposes in the event of any legal dispute arising from the works completed.

Structural Surveys Ltd will not collect any personal data that is unnecessary or irrelevant.

Legitimate Interests

Structural Surveys Ltd records customers data, which includes customer contact details, such as address, phone numbers and email addresses to facilitate the delivery of services.

For reference and information purposes, correspondence received from telephone conversations or emails are stored in our systems, in case it is needed to refer back to at a subsequent date.

Cookies

Structural Surveys Ltd may collect information about customers general internet usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better more personalised service.

There are different types of cookies. The only ones used by Structural Surveys Ltd are:

  • Performance cookies: these collect information about how visitors use our website, for example which pages are visited most. These cookies do not collect information that identifies visitors to our website.


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Structural Surveys website (www.structuralsurveys.com) (‘Site’).

Our Customers

The type of personal information that we typically collect and hold about clients is information that is reasonably necessary to help us manage the presentation and delivery of our services. This may include contact information, including names,
titles, addresses, email addresses and telephone numbers.

Who Structural Surveys share your personal data with Structural Surveys Ltd may also share your personal data with third party service providers for the provision of booking management software, report production software and IT support services.

Structural Surveys Ltd take reasonable steps to ensure that the terms of service with our third party service providers recognise that we are bound by obligations to protect the privacy of your personal information.

Any personal data provided to Structural Surveys ltd may be stored on the database and/or systems and transferred between any of the locations in which we operate will be protected when transferred.

Retention

The personal data that Structural Surveys Ltd collect is only retained for as long as needed. The criteria we use to determine the period can vary for each type of data, which depends on statutory or contractual obligations. Following expiry of this
designated period, your personal data will be securely deleted.

The table below, lists the different types of data we require from our customers, the specific purpose or reason for collecting the data and the lawful basis, which has been carefully identified to comply with the regulation.

Personal data type Purpose of processing your
personal data
Legal Basis
Name To create Survey report Performance of
contract
Billing address For billing purposes Performance of
contract
Survey property address To carry out required services Performance of
contract
Email To maintain communication with
customer
Performance of
contract
Phone number To maintain communication with
customer
Performance of
contract


Data Subject Rights

Structural Surveys Ltd are committed to facilitating your rights, where you are fully entitled to the following:

  • Obtain or gain access to the personal data we hold about customers on our
    records
  • The rectification of your personal data which you believe in inaccurate
  • The restriction of processing your personal data
  • Object to processing of personal data, where processing is based on legitimate interests (unless Structural Surveys have compelling legitimate grounds for the processing) public interests and direct marketing purposes
  • Have your data erased from our records
  • Have your data ported in electronic, machine readable format from Structural Surveys Ltd to yourself or another organisation

Please contact our Data Protection Representative for assistance and we shall take action on a request without undue delay and in any event within one month of receipt. That period may be extended to two further months where necessary,
taking into account the complexity and number of the requests.

The right to lodge a complaint

In the event that you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can raise a complaint to the Information. Commissioner’s Office (ICO) in addition to maintaining the right to complain to a supervisory authority.

Further processing

Structural Surveys Ltd will always endeavor to explain what personal data we require from you and the reasons why it is required. Should it be determined at a later date that we need to process your data for an additional purpose which you
are not aware of at point of collection, we will ensure you are fully informed of our intentions and your rights as explained above will be applicable.

Our dealings with Structural Surveys were excellent. Our home had been given a disappointing Home Buyers report as part of the sales process and had recommended a structural engineers report before our buyer proceeded. We were obviously very anxious but Andrew from Structural Surveys arrived and quickly allayed our fears. Before he started he explained the process that he would be going through. As he assessed things, he explained them and had advised before he left what the contents of his report would be. We received the report just after 5pm on the same day! So a very quick and friendly survey. I honestly wish we'd commissioned a structural survey on the property that we are buying rather than a Home Buyers report as it's a much more useful and informed assessment. If the need arose again, I would use Structural Surveys without a moments hesitation!
Robert Havercroft - February 2020
Thank you for a very concise and extremely well presented report.
Peter Corcoran - July 2017
Structural surveys we excellent from start to finish. Office manager was incredibly efficient and helpful as answering my queries beforehand as was the engineer when we met for the survey. They booked my pre house purchase survey in really quickly and produced a thorough report within 24 hours. Great service, would highly recommend. Thanks guys!
Georgina Jackson - April 2018
Really impressed with the excellent service I received from Structural Surveys. Responses to my emails were prompt, helpful and friendly. Report was received less than 24hrs after the survey was carried out - and was thorough, clearly presented and easy to understand. The engineer even provided approximate costings for necessary repairs (at our request). Highly recommended.
Louise Singh - June 2020
This company responded almost immediately, the survey appeared to be very thorough. The survey was undertaken with great courtesy.
Derek Scott - July 2018
Very professional. A full extensive report was emailed to me the very next day. Highly recommended.
Martin Smith - December 2019
Arranging the survey was quick and easy which I didn't expect given many other structural survey companies did not even pick up the phone. The surveyor picked up on some minor issues that the standard home buyer survey did not whilst putting my mind at ease knowing the structure of the house is generally good and won't cost me a fortune to fix in future. Would definitely recommend their services if buying a new home
Elizabeth Redrup - August 2021
Excellent service! Jane from the office is so professional and friendly, ready to answer any questions, email responses were super quick too. Andrew, the structural engineer, was really thorough and sent us very detailed report - and it was sent the same day as the survey, I was really impressed. He actually offered really honest advice on the house we were interested in buying. Highly recommended, we would definitely use them again if needed.
Imran Chaudhary - September 2019
Very professional service and the engineer told us exactly everything we needed too know as he carried out the inspection of our house...the report was with us the next morning so we can start straight away with the work too be done...and is also there for us in future, if we have any issue's with the work too be carried out...Would have no hesitation in recommending this company too anyone who needs a survey done.
Steve Hunt - July 2019
Absolute fantastic service. would 100% recommend. Quick service from getting a quote to receiving our report. Very happy customer!
Abbie Jones - January 2019