PRIVACY POLICY

Identity and Contact Details

Structural Surveys Ltd is a specialist engineering consultancy based across the North of England and is the data controller for the purpose of the General Data Protection Regulation 2016/679 and country specific data protection laws.

The Head office is based at The Innovation Centre, Sci Tech Daresbury, Keckwick Lane, Daresbury, WA4 4FS

Tel: 0333 3554920

Data Protection Representative Contact Details

The Data Protection Representative at Structural Surveys Ltd can be contacted by sending an email to: [email protected]

Definitions

‘Personal Data’ shall mean any information relating to an identified or identifiable natural person (Data Subject); an identifiable person who can be identified, directly or indirectly, in particular by reference to an identification number or to other
factors or reference points.

What information Structural Surveys Collects

Structural Surveys collect Personal Data from:

  • Candidates that wish to work for Structural Surveys
  • Employees
  • Prospective Customers
  • Customers
  • Suppliers

We may also ask you to complete surveys that we use for research or customer service purposes, although you do not have to respond to them.

Purpose of Processing

Structural Surveys Ltd is a specialist engineering consultancy based across the North of England. Personal Data provided may be stored on Structural Surveys Ltd databases in order to perform services more efficiently, provide structural
engineering services and maintain their records.

If a customer has requested a quote for services from Structural Surveys, details of the customer will be held on file to process into a confirmed booking. If the customer decides not to proceed with the booking then the information will be held
on Structural Surveys database for 12 months. Then it will be removed if no further contact has been made.

If a customer proceeds with a booking then their personal data will be held on our database, required by law for legal purposes in the event of any legal dispute arising from the works completed.

Structural Surveys Ltd will not collect any personal data that is unnecessary or irrelevant.

Legitimate Interests

Structural Surveys Ltd records customers data, which includes customer contact details, such as address, phone numbers and email addresses to facilitate the delivery of services.

For reference and information purposes, correspondence received from telephone conversations or emails are stored in our systems, in case it is needed to refer back to at a subsequent date.

Cookies

Structural Surveys Ltd may collect information about customers general internet usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better more personalised service.

There are different types of cookies. The only ones used by Structural Surveys Ltd are:

  • Performance cookies: these collect information about how visitors use our website, for example which pages are visited most. These cookies do not collect information that identifies visitors to our website.


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Structural Surveys website (www.structuralsurveys.com) (‘Site’).

Our Customers

The type of personal information that we typically collect and hold about clients is information that is reasonably necessary to help us manage the presentation and delivery of our services. This may include contact information, including names,
titles, addresses, email addresses and telephone numbers.

Who Structural Surveys share your personal data with Structural Surveys Ltd may also share your personal data with third party service providers for the provision of booking management software, report production software and IT support services.

Structural Surveys Ltd take reasonable steps to ensure that the terms of service with our third party service providers recognise that we are bound by obligations to protect the privacy of your personal information.

Any personal data provided to Structural Surveys ltd may be stored on the database and/or systems and transferred between any of the locations in which we operate will be protected when transferred.

Retention

The personal data that Structural Surveys Ltd collect is only retained for as long as needed. The criteria we use to determine the period can vary for each type of data, which depends on statutory or contractual obligations. Following expiry of this
designated period, your personal data will be securely deleted.

The table below, lists the different types of data we require from our customers, the specific purpose or reason for collecting the data and the lawful basis, which has been carefully identified to comply with the regulation.

Personal data type Purpose of processing your
personal data
Legal Basis
Name To create Survey report Performance of
contract
Billing address For billing purposes Performance of
contract
Survey property address To carry out required services Performance of
contract
Email To maintain communication with
customer
Performance of
contract
Phone number To maintain communication with
customer
Performance of
contract


Data Subject Rights

Structural Surveys Ltd are committed to facilitating your rights, where you are fully entitled to the following:

  • Obtain or gain access to the personal data we hold about customers on our
    records
  • The rectification of your personal data which you believe in inaccurate
  • The restriction of processing your personal data
  • Object to processing of personal data, where processing is based on legitimate interests (unless Structural Surveys have compelling legitimate grounds for the processing) public interests and direct marketing purposes
  • Have your data erased from our records
  • Have your data ported in electronic, machine readable format from Structural Surveys Ltd to yourself or another organisation

Please contact our Data Protection Representative for assistance and we shall take action on a request without undue delay and in any event within one month of receipt. That period may be extended to two further months where necessary,
taking into account the complexity and number of the requests.

The right to lodge a complaint

In the event that you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can raise a complaint to the Information. Commissioner’s Office (ICO) in addition to maintaining the right to complain to a supervisory authority.

Further processing

Structural Surveys Ltd will always endeavor to explain what personal data we require from you and the reasons why it is required. Should it be determined at a later date that we need to process your data for an additional purpose which you
are not aware of at point of collection, we will ensure you are fully informed of our intentions and your rights as explained above will be applicable.

Awesome company. We were having an extension on our house. Structural Surveys were fantastic. Can't recommend them enough. The structural engineer came out, measured up and drew up plans perfectly. Brilliant.
Mark Goulden - November 2018
I made an initial enquiry and got a speedy response and an appointment booked at a convenient time for me. Andrew came on time, was thorough and very informative about what he needed to look at. He then took time to explain the outcome and next steps. The report was with me within 24 hours which I think is exceptional service and I was also offered further support witg Andrew recommending a colleague who could help with further services for our build. I would highly recommend using this company.
Katie Furey - August 2018
I needed a Structural Survey to assess the impact of some settlement at home. I chose Structural Surveys after an on line search which showed their website was most detailed regarding the procedures etc. Customer service upon telephone contact was excellent in being pleasant as well as acknowledging importance of the call. The Engineer, Andrew, arrived on the dot and was most professional and thorough taking over 2 hours to complete the task. The report, which was detailed, arrived within 24 hours and confirmed the reassurance given verbally at the time of inspection. I was most impressed and would have no hesitation in recommending the firm to anyone in need of such a service
Peter Watson - October 2019
I was very impressed with the quick booking time I got, and the short time it took for me to actually receive the report through (same day). It sped up my mortgage process greatly and I will recommend this company in the future. Thanks :)
Amy Morris - August 2018
Thank you for the survey - you've helped to reduce the stress of buying my house. I'm very impressed with the detail of your survey and the clarity of the recommendations you've made. The explanations about the urgency and priority for issues make things easier to plan for too, and the fact that you're willing to provide support and advice in the future adds peace of mind. In fact, your overall quality of service and communication has been first class, so thank you for everything and all the best for the future.
Jamie Brayshaw - October 2016
I was referred to Structural Surveys Ltd through another surveyor. The service I received was excellent. In the middle of a house sale, with a complicated situation, I was able to get some great advice, which put my mind at rest at a stressful time. One thing I was particularly impressed by was how quickly the report arrived. I expected within 24 hours, which was already a great service, but I got it even earlier. Thank you!
Leonie Upton - October 2018
I was more than happy with the service. The report was detailed and thorough. Really gave me peace of mind, before our purchase.
Alan Byrne - October 2018
We needed a structural report carrying out at short notice. Structural Surveys managed to do this within a week and even gave a verbal opinion on the same day. The report arrived by email the next morning, as promised (Saturday). It was very detailed and included remedial action needed and provided us with the confidence to go ahead with the purchase. I have spoken to Structural Surveys a couple of times since receiving the report and they have been very helpful. I would definitely recommend using them and we will use then for our next purchase.
Ross Thomson - May 2017
The staff members communicated very well, responded to all my queries effectively. Andrew gave a concise and accurate report about a house that I am planning to buy. A company one could definitely trust and respect. Thank you.
Chielo La Madrid - August 2019
We required a structural survey for the property we are currently buying. We were very pleased with the professionalism of all staff involved and speed of receiving the report. Competitive price too! Would recommend Structural Surveys Ltd.
Jane Crawford - February 2018